We take pride in providing customers the right products and support. Should a product not meet your expectations, feel free to return them to us after checking the guidelines below. We offer a 30 Day Refund Policy for any new or unused products both online and in-store.
In-store Returns
- All purchases made via phone, email, online or in-store may be returned in-store during normal business hours with the original purchase receipt.
- Items brought back to the store are still subject to the above return policy criteria.
Online Returns
- Original shipping charges are non-refundable.
- Return shipping charges are the customers responsibility.
- If any item in the return package does not follow the above return policy criteria it will be deemed ineligible for a refund
- The customer will be charged for any return shipping if the return is not approved
- We recommend that you check in with us, first, if there is any uncertainty about return eligibility.
- Restocking fees or repackaging fees will only apply in specific situations.
- All return shipments must be sent to:
4447 99 St NW, Edmonton, AB T6E 6H6
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
Occasionally, an item for sale may not yet have been received at our distribution center or is so popular that it must be restocked. You may order a backordered item to reserve your favorite color and size, but it will not be shipped to you until it is in stock. The expected ship date will be emailed to you.